Terms & Conditions

All listed information is correct at the time of writing and further conditions may apply:

Booking

No booking is confirmed until the agreed deposit has been paid and minimum booking conditions may apply depending on the day, date and time of booking.

Cancellation

For various reasons Loch Lomond Leisure Scotland Ltd reserve the right to cancel any boat tours, activities and events including, but not limited to, for the following reasons:

Weather

Cancellation due to inclement weather is rare and will be decided at the sole discretion of Loch Lomond Leisure Scotland Ltd

This decision to cancel will be based on safety grounds and will only happen in the event of extreme weather conditions. We do not cancel due to rain or cold.

Lateness

In the event of late arrival by participants, we reserve the right to cancel or to cut short any or all tours and activities without refund.

Please note that it is the sole responsibility of all participants to arrive on time for tours and activities. Travel problems, road closures and other such factors are not the responsibility of Loch Lomond Leisure Scotland ltd.

Loch Lomond Leisure Scotland Ltd customers should aim to arrive early for their experiences and also allow extra time after experiences incase of any minor operational delays / changes to schedule.

Other

In the event of non-compliance with Loch Lomond Leisure Scotland staff then boat tours and activities will be terminated without refund.

We reserve the right to refuse participation to any person for any reason and one such example would be any person who appears to be under the excessive influence of alcohol or drugs.

With regards to cancellation: if the customer chose to cancel for any reason then there is no refund and any payments are forfeited. If Loch Lomond Leisure Scotland Ltd choose to cancel then, save in respect of default of the customer or the booking party, we would offer an alternative date.

Loch Lomond Leisure Scotland Ltd reserve the right to change departure time and location for operational reasons.

Payments are non-transferable and non-refundable.  If a client chooses to cancel their booking, then the client will forfeit the Payments.

Exclusions

Loch Lomond Leisure Scotland Ltd will endeavour to run all activities as strictly to schedule as possible but we do reserve the right to alter price and departure times

Loch Lomond Leisure Scotland accepts no responsibility for loss or damage of property.

Images & Videos listed on Loch Lomond Leisure’s website and on social media platforms are for illustrative purposes only.

Loch Lomond Leisure Scotland Ltd reserve the right to alter any boat tours, activities, and events.

If Loch Lomond Leisure Scotland Ltd altered the Boat Type/Experience this would be advantageous to the customer by being an upgrade unless the Boat Type/Experience was at a lower specification a refund of the difference would be honoured.

Safety

Our staff members are trained to a high standard and hold all relevant safety certificates and industry qualifications

All safety guidelines, instructions and regulations from Loch Lomond Leisure Scotland staff are compulsory and must be observed at all times.

All safety equipment issued by Loch Lomond Leisure Scotland staff is compulsory and must be used at all times.

All passengers will be supplied with life jackets; which is compulsory for your extra comfort and safety

All persons participate in activities at their own risk and it is the responsibility of all participants that they have understood all safety guidelines, instructions and regulations.

Insurance

Loch Lomond Leisure Scotland are both licensed and insured. We hold public liability insurance and third party insurance up to £5,000,000.

All Loch Lomond Leisure Scotland activities are run to the highest possible standards; however, all participants should recognise that all outdoor activities involve some element of risk. Participation in all tours and activities is on the understanding that participants accept this risk.

Further details available on request. Please contact us for further information.