CASTLE EXPERIENCE TOUR

• This tour is available on walk-in and pre-booking basis [subject to availability].
• Our diary is extremely busy at peak times. Please book your boat tour in advance to avoid disappointment. [Early booking is recommended!].
• Participants must arrive 15 minutes prior to pre-booked start time. Please refer to your booking confirmation email for check in details.
• Adult supervision is required for under 18’s

• Our staff members are trained to a high standard and hold all relevant safety certificates and industry qualifications.
• All safety guidelines, instructions and regulations from Loch Lomond Tours staff are compulsory and must be observed at all times.
• All safety equipment issued by Loch Lomond Tours staff is compulsory and must be used at all times.
• All persons participate in tours at their own risk, and it is the responsibility of all participants that they have understood all safety guidelines, instructions, and regulations

Q. When do I need to arrive for my Boat Tour booking?
Please arrive 15-30 minutes early. Please refer to your booking confirmation email for check in details.

Q. Do I need to book in advance?
Advance booking is highly recommended to avoid disappointment.

Q. Are there any age restrictions?
There is no minimum age for Boat Tours. Under 18’s must be supervised by an adult.

Q. Can I bring my dog?
For the safety of all passengers and our staff dogs must be kept under control at all times.

Q. Can I bring food and drink with me?
Customers are not permitted to bring their own food and drink to consume on the boats. Consumption of alcohol is prohibited.

Be prepared for changeable weather and bring waterproofs. Sensible footwear is recommended.

Please arrive 15 minutes early. This allows time for a safety briefing and loading of the boat.

For various reasons Loch Lomond Tours reserve the right to cancel any boat tours, activities and events including, but not limited to, for the following reasons:

Weather

Cancellation due to inclement weather is rare and will be decided at the sole discretion of Loch Lomond Tours

This decision to cancel will be based on safety grounds and will only happen in the event of extreme weather conditions. We do not cancel due to rain or cold.

Lateness

In the event of late arrival by participants, we reserve the right to cancel or to cut short any or all tours and activities without refund.

Please note that it is the sole responsibility of all participants to arrive on time for tours and activities. Travel problems, road closures and other such factors are not the responsibility of Loch Lomond Tours.

Other

In the event of non-compliance with Loch Lomond Tours staff then boat tours and activities will be terminated without refund.

We reserve the right to refuse participation to any person for any reason and one such example would be any person who appears to be under the excessive influence of alcohol or drugs.

With regards to cancellation: if the customer chose to cancel for any reason then there is no refund and any payments are forfeited. If Loch Lomond Tours choose to cancel then, save in respect of default of the customer or the booking party, we would offer an alternative date.

Payments are non-transferable and non-refundable.  If a client chooses to cancel their booking, then the client will forfeit the Payments.

Exclusions

Loch Lomond Tours will endeavour to run all activities as strictly to schedule as possible but we do reserve the right to alter price and departure times

Loch Lomond Tours accepts no responsibility for loss or damage of property.

Insurance

Loch Lomond Tours are both licensed and insured. We hold public liability insurance and third party insurance up to £5,000,000.

All Loch Lomond Tours activities are run to the highest possible standards; however, all participants should recognise that all outdoor activities involve some element of risk. Participation in all tours and activities is on the understanding that participants accept this risk